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I will be sure to tell others to think carefully before signing up for your service, and would be happy to write a google or other review to warn others. The enhanced Cinch Home Services plan (formerly Long & Foster Home Warranty Plan) provides repair and replacement coverage for the home's most important systems and appliances. In addition to having the most comprehensive coverage available, the plan comes with exclusive features, such as homeowners insurance deductible reimbursement, not available with any other home warranty. The tech accepted our $100 deductible, looked at the furnace, and said that.
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I called Long & Foster everyday for them to help with their contractor, but for two weeks they claimed there was a process and they couldn't do anything. Eventually I had to tell them to reassign my claim to a new company. Then the service person said I could not do that even though I had been told the day before I could. I had to complain for a supervisor to get it fixed. 4 months later I call back because I have a leak in my sink.
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Next day visit from ABS appliance in Fairfax Virginia area. Issue of failed bearing immediately identified by technician. Also observed worn gasket which allowed drips to seep form door while running. Technician explained that repair was expensive and likely to not be approved by warranty company. Next day I followed up with call to investigate status of claim.
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The first time I called them, my a/c was freezing up on the outside. He said he needed to order the part and the warranty would cover it. Once he received the part he sat on it and refused to answer my call. It was easy for him to collect the $100 deductible but he did not want to do the work.
Long & Foster Insurance is proud to work with Cinch the nation's leading home warranty provider.
Long & Foster Home Warranty Review
You can add the following systems or appliances to your Long & Foster plan to make it more robust. Some of these items are duplicates of the ones already available in your standard plan, while others, like the pool and spa, outdoor gas line, and water line, are exclusively available as add-ons. Each add-on comes with an additional cost that will be added to your standard plan price. Horrible company with awful support and reimbursement.
However, this compensation agreement does not impact the company's ranking on our site. 100% of a company's ranking on BestCompany.com is determined by the reviews of its consumers. See our How We Rank page for more details.
The mechanical parts of a garbage disposal; shower and tub valves; toilet tanks; bowls; leaks; and breaks of water, gas, drain, waste, and vent lines within the perimeter of your home’s foundation are covered. If any plumbing work causes damage to the wall or ceilings, the company will cover its repair cost up to $1,000. Plumbing encased underground or in the foundation is not covered. Some systems and appliances covered by Long & Foster Home Warranty contain exclusionary terms that you should be aware of. Here are some coverage specifics that detail these exclusions.
Meanwhile, temps are reaching heat indexes over 100 degrees -- inside my home, 86, sticky, hot degrees! The latest estimate of the part arrival is tomorrow July 20, but it is unknown whether the part will be shipped to the service provider , or directly to you. Which may mean that the needed equipment and repair could be several more days before my unit is attended to, with temps reaching close 100 degrees for 2 consecutive weeks. Again, UNACCEPTABLE. I've been in touch with your customer service department to discuss the status, multiple times, as you can see from my file and recorded conversations. And while your service reps have been helpful, and pleasant, they have not been able to expedite the service, or allow me to speak to a supervisor, upon multiple requests. In fact, in two instances, including one last evening, my calls appeared to be "dropped".
Told the warranty company this and they had no answers and had no other plumbing company other than the terrible company that installed originally. In the end, there was nothing we could do but to use another plumbing service outside of the warranty . A part needed to be replaced in my furnace. Something that should have been resolved within a week. The part was never ordered and after two weeks of waiting the service provider called me to see if I knew anything from the warranty company! Upon calling they said that there was an order that was canceled but the service provider may have gotten the part themselves and was waiting for it to be approved.
Long & Foster Home Warranty, now known as Cinch Home Services, protects important home items and gives homeowners peace of mind should something unexpectedly break down. We partner with the best insurance and home warranty companies in America. We are committed to ensuring that each one of our customers has an excellent customer experience. We're committed to never allowing a dispute about coverage or service interfere with a real estate transaction, because your satisfaction is our highest priority. I have been on multiple calls, hold for long periods of time, talked to MANY "customer service" representatives and still after 2 months still have no resolution to a dishwasher that does not work. They told us twice that the part we needed shipped and but it was never delivered - they were unable to track the part either time.
Payments and Charges Question:
While Long & Foster does provide extensive coverage across a variety of incidents, the company does not disclose pricing on its washer/dryer warranty. Furthermore, no information regarding its repeat service fee can be found anywhere. Cinch Home Services will get your warranty claim automatically, and their customer care representative should contact you in due time.
While I got my value out of the warranty, I spent was way too many hours. Hint, the call center has no authority to do anything but get you a service tech to look at your issue. ASK for the Long & Foster managers for the next level decision. They won't automatically get them for you. We attempt to partner with many of the companies on our site. If a company has a “Visit Site” and/or phone number next to its name, this indicates that we receive compensation from the company in exchange for referring prospective customers to them.
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